Our contract
VHB Turizm ve Insaat ve Dıs Ticaret Ltd. Sti
Cennet Mah. Hürriyet Cad. A ve B Blokları Barış Apt. No: 13/6
Küçükçekmece/ISTANBUL
PH: +90 212 601 17 73 – +90 535 014 76 93
Tax Office: Küçükçekmece, Tax Number: 9251129727
All bookings are made with VHB Turizm ve Insaat ve Dıs Ticaret Ltd. Sti, trading as VHBCity Tourism (hereafter referred to as VHB City Tourism, us or we).
By booking a product with us you will be deemed to have read, understood and accepted these Booking Terms & Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation / invoice.
A ‘Client’ (You) is all persons named on the booking form intending to travel with VHB City Tourism.
A ‘Product’ is any service sold by VHB City Tourism.
A contract between you and us comes into existence when we have confirmed the booking in writing and issued a Confirmation.
The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions.
We reserve the right to decline any booking at our discretion without further explanation.
Deposit & Final Payment
Group Tours, FIT (Independent) & Private Tours: % 25 deposit payment is required within 7 days of booking to hold a place for your tour. Full payment must be received within 7 days prior to arrival.
Amendments & Cancellations by You
You can cancel at any time cancellation fees apply as follows. The cancellation will be effective as at the time that we receive a written request from you or your Agent. The following cancellation charges will apply:
a. Prior to 8 weeks of departure, No penalty.
b. Within 8 weeks until 4 weeks 50% of the Tour/Service cost.
c. Within 4 weeks until 2 weeks 25% of the Tour/Service cost.
d. Within 2 weeks or less no refund is given.
Health, Safety and Conduct
Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. If you have any pre-existing medical conditions or illness you must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and relieve VHB City Tourism from any obligations and liability.
While we are happy to take special meal requests, we cannot be held responsible if they are not provided at hotels or restaurants during the tour.
It is your responsibility to have any inoculations that may be required for your intended destinations. You must advise VHB City Tourism of any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person’s physical condition, mental well-being or behaviour interferes with the operation of the tour. There will be no refund in such cases.
Client Exclusion and Local Law
You agree to accept the authority and decisions of VHB City Tourism’s employees and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, your health or conduct before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without prior notice or any liability on the part of VHB City Tourism. In the case of Client ill health, we may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. We will not be liable to any Clients who commit illegal or unlawful acts whilst on tour.
Liability of VHB City Tourism
VHB City Tourism Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions you are aware of the risks inherent in their chosen travel and you undertake such risks at your own volition. We accept no liability of Client’s damages where we have fulfilled our Duty of Care to Clients by providing Products of a reasonable standard. We accept no liability if there has been no fault on the part of VHB City Tourism or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of VHB City Tourism by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
In respect of carriage by air, sea and rail and the provision of accommodation, our liability in such cases will be limited in the manner provided by the relevant international conventions.
We accept no liability if you incur additional costs through delay, accident or disruption of the Product(s) beyond our control by force majeure or otherwise.
Optional activities not included in the tour price are not part of the tour or this contract. Although your tour guide may assist you to arrange optional activities this does not imply liability on our part. The contract for the provision of that activity will be between you and the optional activity provider.
Where you occupy a seat in a vehicle fitted with a seat belt, neither VHB City Tourism nor our agents or contracted service providers will be liable for any injury, illness or death or for any loss or damages or claims arising from any accident or incident if the seat belt is not being worn at the time of such accident or incident.
Travel Documentation
It is your responsibility to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents.
We are not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. We provide information about these matters in good faith, however without liability.
We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other documentation.
In the case of lost or stolen documents, while we are happy to assist in any way possible, we cannot be held responsible for any additional costs and you are not entitled to any reimbursement or compensation of paid travel expenses.
Travel Insurance
Under Turkish Law, adequate insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client. VHB City Tourismaccepts no liability on the Client’s behalf where VHB City Tourism has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance. You will be asked to provide proof of your travel insurance on Day 1 of your tour. You will not be able to join the tour without it.
Photography and Marketing
Our authorised representatives may take photographs and films of you while using any VHBCity Tourism Product. We reserve the right to use said material for any advertising or promotion in any medium we choose without obtaining further consent. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
We also reserve the right to use any comments you make, questionnaires or complimentary letters with respect to us, or our Products, minus any identifying information, in promotional literature without obtaining further consent.
Personal Data
All Client data is protected in accordance with “Protection of personal data” laws. By making a booking with us, you agree to our use of this data in order to meet contractual and other tour operations obligations. We reserve the right to use this for direct marketing purposes, market research, customer demographics, statistics and information of VHB City Tourism and its business partners. If you do not want your data to be used by us, you may advise us by email, and said data will be destroyed.
Complaints
If you have a complaint about any of the Product arrangements you must raise the complaint immediately with a VHB City Tourism employee so that we can use our best endeavours to rectify the problem. We cannot rectify a problem we are unaware of. Failure by you to complain on the spot will extinguish or at least reduce our liability to pay compensation. Should we be unable to resolve the problem on the spot, a complaint must be made in writing within 90 days of completion of the product.
Luggage
In addition to any personal items such as a handbag or laptop computer, you are entitled to have one main piece of luggage and a cabin bag or day pack. Please note that some domestic airlines in Turkey have a luggage limit of 15kg. If your tour program includes a domestic flight and your luggage exceeds 15kg you will be responsible for any excess baggage fees.
Updates to terms and conditions
VHB City Tourism reserves the right to update and / or alter these terms and conditions at any time, and it is the Clients’ responsibility to be familiar with them. The latest terms and conditions can always be found on the VHB City Tourism website: www.vhbcitytourism.com and will supersede any previous versions.
General
No employees or representatives of VHB City Tourism have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of VHB City Tourism, unless such be in writing and signed by the Managing Director of VHB City Tourism.
All contracts for bookings made with VHB City Tourism are governed by Turkish law and are subject to the exclusive jurisdiction of the Turkish courts should any dispute arise between parties to this contract.
